Frequently asked questions.

• V2G (Vehicle to Grid): Sends energy from the EV battery back to the grid to reduce electricity costs or generate revenue.
• V2H (Vehicle to Home): Uses EV battery power to supply a home's electricity (useful during outages or peak-rate hours).
• V2L (Vehicle to Load): Powers devices and equipment directly from the vehicle (camping, construction sites, emergency backup, etc.).

Currently, these functions are not commercially supported.

AC-based V2G/V2H requires both the vehicle (including its onboard charger) and the charger to be approved by the DNO (Distribution Network Operator), such as through G99/G100 certification.

MX7 hardware supports ISO 15118 communication, but the software and certification process are still in progress. Commercial availability will be announced once ready.

• Standard Type 2 cable
• Vehicle and charger that support bidirectional power flow and ISO 15118
• DNO approval and enrolments in an eligible tariff
• Some features may require a software subscription

Not at present. Future support may be possible through certified accessories, depending on UK regulations and grid approval.

Vehicle manufacturer support, enrolment in a relevant tariff, and in some cases a software subscription.

It depends on your installation, tariff, and usage patterns. High-energy households (e.g., 2 EVs + solar PV + heat pump) have reported savings of up to £200/month, but this will vary depending on installation, tariff, and usage patterns.

• Intelligent Tariff: Integration in progress, support coming soon
• Agile Tariff: Not officially supported yet, under technical review

• Vehicle identification: Automatically adjusts charging to the vehicle's battery size
• Tariff management: Prioritizes charging during off-peak hours to save money
• Example: Plug in at 7 pm → minimal charging during peak rates → full charging from 11 pm onward

Yes. It works with or without SOC data. If SOC is available, the charger can automatically detect the battery level without setting a target.

Yes. It prioritizes home energy needs first, then directs surplus solar power to EV charging.

The MX7 charger does not support selecting between grid and battery power, nor blocking battery usage during EV charging. Auto Solar mode uses excess solar energy, based on CT clamp measurements. Even during EV night-time tariff periods, battery power may still be used depending on the home inverter and energy system configuration, and this is normal operation.

• Up to 7 kW AC charging
• Discharge speed depends on vehicle capabilities and V2X certification

• Directly to the charger (can be extended via Cat6 cable)
• Usually works without an Eastron meter
• Additional metering may be required for special installations

Most existing supply lines can be used. CT must be installed near the charger. Wireless CT is not supported.

• Temperature sensor (overheat protection)
• Tamper Protect Switch (prevents unauthorized opening)
• Overcurrent, earth leakage, and surge protection

A standard installation typically includes:

• Mounting the charger on a suitable wall or permanent structure
• Up to the specified cable length (depending on the selected installation pack)
• Installation and testing of required electrical protections
• Additional consumer unit or RCBO enclosure if required
• Electrical testing, certification, and commissioning
• App registration and a basic user demonstration
• Labour and travel costs from the installer's base

The following are not included and may require a separate quotation:

• Civil or ground works (trenches, ducts, channels)
• Masonry, painting, or plumbing work
• Electrical upgrades to non-compliant or outdated installations
• New electricity supply or meter registration
• Any refurbishment or construction work

22kW chargers require a three-phase electricity supply. These installations are subject to bespoke quotations.

Estimated installation times:

• Up to 10 m cable pack: approx. 4 hours
• Up to 15 m cable pack: approx. 5 hours
• Up to 25 m cable pack: approx. 6 hours

Actual times may vary depending on site conditions.

No. EV chargers must be installed by a qualified electrician in accordance with BS7671 and the Code of Practice for EV Charging Equipment Installation. Self-installation is not permitted and may invalidate the warranty.

• Start/stop charging remotely
• Monitor real-time status, history, usage, and cost
• Set custom charging schedules
• Authorize or block users
• Authenticate via RFID card

Yes, but charging speed may be reduced when used simultaneously. Check with a qualified installer before setup.

LED brightness and On/Off can be adjusted in the Humax Charge app or Installer app.

Charging time depends on the charger power, vehicle, and battery size.

• Level 1 (standard socket): Several hours or more
• Level 2 (home chargers, including Humax ECORD): Typically 4–8 hours
• DC fast charging: Around 80% charge in approximately 30 minutes (vehicle dependent)

Humax ECORD chargers support Level 2 AC charging.

You can start charging in two ways:

• Plug & Charge: Plug the cable into your vehicle to start charging automatically
• RFID Card: Swipe the RFID card on the charger to start or stop charging

A yellow pulse indicates a successful RFID swipe.

Yes. Humax smart chargers allow access control via the app, including locking/unlocking the charger and monitoring usage.

Smart Charging allows your charger to optimise charging based on factors such as electricity tariffs, time of day, and user preferences. This helps reduce charging costs, balance grid demand, and support the use of renewable energy.

The tariff feature allows you to enter your electricity tariff details. Charging will only start during off-peak periods, based on your settings. You must also set a "ready time" to indicate when your vehicle needs to be charged by.

Use the Humax app to select your Wi-Fi network and enter the password. Once connected, you can monitor and control the charger remotely.

• Power the charger off for at least 10 seconds
• Power it back on and allow up to 5–6 minutes to reconnect
• If the issue persists, contact customer support for assistance

The charger hotspot is only available for 15 minutes after power-up. To access it:

• Power the charger off
• Power it back on
• Look for a hotspot starting with the charger serial number

If the hotspot still does not appear, please contact support.

The PIN code is printed on the last page of the user manual. If unavailable, contact support with your charger serial number to request a reset.

If you are not the property owner, you must obtain landlord permission before installation. Additional permissions may be required for listed buildings or conservation areas.

Most EVs in the UK use the Type 2 (Mennekes) connector, which is standard across the UK and Europe for AC charging. Humax ECORD chargers are compatible with Type 2 vehicles.

• Tethered charger: Comes with a fixed charging cable attached
• Untethered charger: Has a socket only; you use your own charging cable

Both options provide the same charging performance.